Contact/FAQ

FAQ


Is the shipping completely free?

Yes! We ship completely free across US and Canada.

 

Why is there no free shipping for international orders?

Unfortunately, due to the high cost of international shipping, we couldn’t make shipping free on international orders. We do try our best to keep shipping prices low for friends overseas.

 

How long does it take to ship an order after a payment was made?

After you place an order, your handmade product will take 3-5 business days to make. After it’s complete, it is shipped promptly. 

 

When will I receive my package?

For US orders, please allow 2 to 9 business days after your product has shipped.

For Canada orders, please allow 2 to 8 business days after your product has shipped.

For Europe and all other international orders, please allow 15 to 30 business days after your product has shipped. 

 

Will my order come with tracking? How can I track my package?

Yes. All orders placed now come with tracking numbers. You will be emailed your tracking number once your order has shipped, along with the link or details on how to track your order.

 

What shipping company will be delivering my order?

To ship packages across Canada, we currently use Canada Post, or Chit Chats shipping service.

To ship packages across US, we currently use USPS or UPS shipping service.

To ship packages international/overseas, we currently use DHL or Asendia shipping service.

 

 

We are not responsible for any custom charges on international orders, as this is completely out of our control.